What counts as a
home emergency?

Not every issue is urgent, but some require immediate attention. These situations are considered emergencies:

  • A burst pipe or active water leak
  • Complete loss of heat when outdoor temperatures are below 7°C
  • Total loss of power (not caused by a local outage)
  • Suspected gas leak
Life-Threatening Emergencies

If you are facing a life-threatening emergency, always call 911 right away.

Gas-Related emergencies

If you suspect a gas leak or are experiencing a gas-related emergency, leave the home immediately and call 911 or the FortisBC EmergencyLine at 1-800-663-9911.

Warranty-Related Emergencies (After Hours)

For urgent warranty-related concerns outside regular business hours (including weekends and holidays), call 778-471-2111 to reach our 24-hour emergency line.

Non-Emergency Issues

For all other issues, please submit a service request through the Homeowner Portal